Effective Date: Friday 22nd August, 2025
Mobile Haircut Service Maitland (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we handle your personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (https://www.mobilehaircutmaitland.com) booking our services, or contacting us, you agree to the terms of this Privacy Policy.
We may collect the following types of personal information:
• Contact details: Name, phone number, email address, home or service location.
• Booking details: Services requested, appointment history, stylist notes.
• Payment information: Processed securely via third-party providers (we do not store card details).
• Communications: Enquiries, feedback, or other correspondence.
• Device & website usage data: IP address, browser, operating system, and cookies.
• Sensitive information (only with consent): e.g. health or mobility details relevant to providing our services safely.
We collect and use your personal information for purposes including:
•To provide haircut and styling services at your home.
• To manage bookings, confirmations, and customer support.
• To process payments and issue invoices.
• To improve our website, services, and customer experience.
• To send you updates, offers, or reminders (only if you have consented).
• To comply with Australian legal obligations (e.g. taxation records).
Legal basis (under APPs and aligned with GDPR-style principles):
• Consent – for marketing and sensitive information.
• Contractual necessity – to provide the service you request.
• Legal obligation – for record-keeping and compliance.
• Legitimate interests – service improvement, fraud prevention, customer care.
Our website uses cookies and analytics tools to:
• Ensure website functionality.
• Track usage trends (e.g. via Google Analytics).
• Improve user experience.
You can disable cookies through your browser settings, though some features may not work as intended.
We may share your personal information with:
• Service providers: e.g. payment processors, cloud hosting, booking and email tools.
• Legal authorities: where required by law or to protect safety, rights, or property.
• Business transfers: if ownership changes, we will notify you before data is transferred.
We do not sell or rent your personal information to third parties.
• Personal information is stored securely in Australia or trusted overseas providers (with safeguards).
• Booking and contact data: retained for up to 3 years after last interaction.
• Financial records: retained for 7 years as required under tax law.
• Marketing information: kept until you unsubscribe or withdraw consent.
• Anonymised analytics: may be retained indefinitely.
We take reasonable steps to protect your information, including:
• SSL encryption on our website.
• Secure servers with restricted access.
• Regular updates, backups, and monitoring.
• Staff training on privacy and confidentiality.
Under the APPs (and in line with GDPR-style best practice), you may:
• Access your personal information we hold.
• Request correction if it is inaccurate or incomplete.
• Request deletion where permitted by law.
• Withdraw consent for marketing or sensitive data processing.
• Complain to the OAIC (Office of the Australian Information Commissioner) if you are unsatisfied with our response.
Requests can be made by contacting us at mobilehaircutmaitland@gmail.com.
Some service providers may store data outside Australia (e.g. cloud or email services).
We take reasonable steps to ensure these providers have appropriate data protection measures.
If a data breach occurs that is likely to cause serious harm:
• We will notify the OAIC as required under the Notifiable Data Breaches (NDB) scheme.
• We will also notify affected individuals with details of the breach and steps taken.
If you have questions or requests about your personal information:
Mobile Haircut Service Maitland
Email:
Largs, NSW 2320, Australia
This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of NSW.
If any provision of this Policy is found invalid or unenforceable, the remaining provisions will continue in full force.
We may update this Policy from time to time to reflect changes in our services or legal obligations. The updated version will be posted on our website with a revised effective date.
• Version 1.0 – Friday 22nd August, 2025: Initial release.